Monday, June 19, 2006

"You're Rude!"

Today we were busy at work ...

YEAH!

Just what I have been waiting for (A busy day)

other than a Saturday! :)

I had 72% of our goal in by 3pm when I left ...

I had a conference call at 5:30pm and Angela said that when she called for 4:30pm numbers we were at 93% .... but it slowed down after that because Tonia called me a little after 7pm and said that we were at 95% .... we still needed about $25

I hope she pulls it out!

 

N E Hoo .....

I had a customer ..... that I was EXTREMELY nice to, tell me that I was rude!

I won't put full details in here ....

but I will say this .... she thought I would stop helping whatever customer I was with to help her ....

WRONG ANSWER LADY!

I told Angela even if she was Britney Spears that I did not care and that she even would have had to wait her turn ....

I know of NO business that you get waited on BEFORE someone that was there BEFORE you!

Do you know of such a place?

I was with another customer and she kept getting my conversation with this other young lady to ask me questions ....

I finally get to help her (After I had already heard her say, "This is fucking ridiculous") and she gives me a major attitude the WHOLE time I was trying to help her ...

for NO reason ...

after I was finished with her ....

she asked me if I was the owner and I said no that I was the manager ....

so before I walked over to the next customer I waited ... I KNEW she had something else that she wanted to say so I stood there waiting ....

"Well you were extremely rude to us the whole entire time my daughter and I were here!"

(WHAT? Is she serious? ......... and I never even said anything to her 6 year old daughter .... well around that age, I really don't know how old she was)

I asked her if I may ask her how I was rude to her ....

"Sure, I'll tell you ..... "

and she continues to go off the handle, mainly because I didn't walk away from the customer that I was already with (and is one of our REGULAR customers) and come cater to her ass ...

OH Man I was pissed .....

I told her that I am sorry that she felt that way and I told her several times to have a nice day, but she wanted to continue to argue with me .....

I don't like when they do this .... especially when I already have another customer waiting for my attention ..... so I kept trying to walk away from her .....

eventually I did and greeted the next customer and she says (now mind you I CAN NOT control what others say) "I really hope that you can help because no where else in the mall can, and I promise i won't be like that lady!"

The rude lady heard her and turned around and said, "And that was fucking rude right there!"

Like I said it or something ....

I did not say a word .....

I said to the lady, "I am so sorry that you feel that way and that you are having a bad day, have a great day ma'am!"

UGHHHHHHHHHHHH!

I did nothing to make that lady mad at me like that ....

I know that you can not possibly please every single one of your customers in retail .... it's merely impossible .......

but Mark told me today how one of us customers were related to Nick Cannon and that he pretty much told them that he hated him and thought he was dumb ... and the customer really didn't say much .... his customer should have been telling him he was rude .....

NOT MINE!

I treated my customer with respect like I was all of my other customers, but she had a serious bug up her ass!

I think someone pee'd in her cherrios!

7 comments:

z7snowflake said...

Im sorry about your rude customer. I work in customer service so I know how hard that is. I've had people be snappy with me for no reason to and Im just like...well dang, lol...what did I do. Its so annoying. Well I hope tomorrow is a better day for you.

therealslimemmy said...

damn what a bitch
i've had people like that too
: /

eml625 said...

I HATE rude people !!!! She needs to be put in her place.
hugs,
Ellen

bmorrrick said...

Hi Theresa,

I'm back from vacation and trying to catch up on alerts.  Sorry you seem to get stuck with the rude customers.  You're such a sweetie, can't imagine you ever being rude to anyone!!  It's a well known fact there are going to be rude people to deal with in retail....or any job where you deal with the public.  I used to be an Office Manager for an OB/GYN doctor and could tell you some horror stories about patients! (ha)  We had a code for them .....PITA...(pain in the ass)...even had the code on their charts and in the computer on their file to warn employees! (ha)  You know you are polite and helpful...it's THEIR problem, not yours....so try not to let them get to ya girl.

Take Care,
~Bilinda~

misscarberry said...

The other day, I had a women in my shop and she was looking at the shoes. She was bitching and moaning about the fact that the shoes weren't in English sizes, so I, nice as pie, ask her if she would like any help with the sizes. She says no, then leaves, going on about how she would have bought them if they were in English sizes and what kind of store don't do English sizes? WTF?! I offered to tell her!  LOL
Love Sam xXx

linnpooh said...

Owning a grocery store, we have seen more than our fair share of rude customers. But, you handled it well and with class......no use in both of you going off the deep end and you didn't embarrass your business. I'm proud of you :)

Pooh Hugs,
Linda~
http://journals.aol.com/linnpooh/LindasThotfulSpot/entries/1362

bhbner2him said...

There will always be some like that in any area of customer service.  You just have to think like a duck.  Let their comments roll off you back like water off a ducks.  -  Barbara